User, do you disagree with an online platform's decision?

Don't give up.

According to the DSA Transparency Database, over 2 years of EU Regulation 2022/2065 (Digital Services Act), more than 3.5 million moderation decisions by online platforms have been recorded.

Users holding phones

A platform's decision resulting in, among others:

  • suspension/closure of the user's account
  • the platform leaving content the user demands removed (e.g. illegal content)
  • removal of content shared by the user
  • restriction of displayed information

It doesn't have to be final.

Use the help of out-of-court dispute settlement bodies.

What are out-of-court dispute settlement bodies?

Out-of-court dispute settlement bodies were established under Art. 21 of the Digital Services Act to give users the right to appeal a platform's decision to an independent, certified out-of-court dispute settlement body.

How does it work?

  1. The out-of-court dispute settlement procedure happens online.

  2. The user initiates the procedure by filing a complaint on the relevant body's website via a purpose-built tool (form, complaints panel).

  3. If the user's case meets the admissibility criteria (set out in each body's regulations) — i.e. the case reported by the user falls within that body's jurisdiction — the body begins the out-of-court dispute settlement procedure.

Because each out-of-court dispute settlement body has its own jurisdiction, the purpose of FindODS is to make it easier for users to find the right body for resolving their case.

  1. During this procedure, the body contacts the platform and takes all actions necessary to clarify the reported violation.

Dispute resolution between users and platforms is:

1

with the participation of experts

2

fast

3

free of cost

Find an out-of-court dispute settlement body:

Map of Europe with markers for out-of-court dispute settlement bodies
  1. 1ADROITSt. Julian's, Malta
  2. 2User RightsBerlin, Germany
  3. 3Online Platform Vitarendező TanácsBudapest, Hungary
  4. 4Appeals Centre EuropeDublin, Ireland
  5. 5RTR-GmbH, Fachbereich MedienVienna, Austria
  6. 6ADR CenterRome, Italy
  7. 7ADR PointThessaloniki, Greece
  8. 8Central European Appeals HubKošice, Slovakia
  9. 9Platform ControlGräfelfing, Germany

Fill in the form and check which body can handle your case!

FindODS

Age

To use an out-of-court dispute settlement body, you need to meet the age requirements. Please indicate whether you have completed: